Help Desk for SGS GradApp (Slate)

Name

Graduate Unit

Email

Our team is currently managing a high volume of requests and remains committed to providing timely and effective support. We aim to provide updates on your ticket’s progress within three business days. To ensure continuity of operations, we prioritize operationally urgent requests and student-facing issues.

If your request is operationally urgent, please reply to your confirmation email to flag it for priority consideration. We appreciate your patience and understanding as we work to support all inquiries as efficiently as possible.

In order to better plan documentation and trainings that are needed for the SGS Community, please select the resource(s) you used to try to find your answer prior to submitting this ticket:

What area of GradApp is this ticket about?

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The payments selection in this form is for informational purposes only.

Please send any payment issues directly to sgs.payments@utoronto.ca.

Thank you!

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User creation and removal is controlled by the Unit using the Graduate Portal. For users with Graduate Portal access, please review the User Management Manual. If you seek access to the Portal, please contact your Unit’s portal administrator.

Our video demo can be found here.

If you still have questions after reviewing these resources, please contact the Student Systems Team, sgs.support@utoronto.ca.

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Subject of Your Ticket

Provide the student record number and name and/or the URL of the student's record.
*place n/a in this text box if this is not applicable to your ticket.

Provide the query/report's URL.
*place n/a in this text box if this is not applicable to your ticket.

Requested delivery date
For our planning purposes, please share your ideal date for the report/dataset to be available for your review.
Note: We will reply within 3 business days with any questions or updates on our ability to meet the delivery date.

-Describe your question below in as much detail as possible.
-If you are experiencing an issue, please note what you expect to be happening and how it differs from what is actually happening.

Result Columns
If requesting query creation or modification, please specify any new column information that is desired.
Example: ROSI Person ID, Name, Email, Unit, Applied Degree POSt, Admitted Degree POSt, Current Candidacy Status.

Most issues accessing GradApp are related to the browser, and not the system itself.

Please follow each resolution step corresponding to the error received:
Troubleshoot faculty and staff access issues.

A ticket can be submitted if:
- All resolution steps related to the specific error were attempted and the error persists
- The error experienced is not detailed in the guide.

Click the box below, if:

All resolution steps related to the specific error were attempted and the error persists or the error experienced is not detailed in the guide.

Please copy and paste the error you are receiving in the box below.

Please describe the steps already taken to resolve this issue and any additional information.

Updates to unit specific reader review forms can be made directly by graduate administrators using this how-to guide. For all other updates, please complete this form.

Will this 'Unit-Specific Application Change Request' excel spreadsheet be submitted to sgs.support@utoronto.ca? The spreadsheet helps units streamline requested changes and is encouraged for units submitting numerous and/or complex requests. An answer of 'No' will allow the unit to detail each request in a textbox on this form.

Yes

No

Please describe in detail your unit's requested changes for the faculty questions on the application and/or the application requirements.
1. List which specific programs (POSt names & codes) require the question/configuration (or write ALL Programs).
2. Indicate when the question is required for application submission, or optional.
3. Include the response format for the question (e.g. text box, check box, drop down, multiple choice, rating scale)
*Please detail which program deadlines were updated and which round/session the Unit needs to be listed under for application.

Where applicable, I included the requested details numbered above for each question/change. I understand that these details are essential for configuring the application and that omitting these pieces may delay the completion of this request.

'Enhancement Request' tickets are reviewed quarterly to determine where they may fit in the GradApp feature enhancement roadmap. For any urgent system needs, please review the other areas in the above drop down list.

If you are seeking adjustments to the unit's faculty specific application questions or referee questions/requirements, please change the area of this ticket to 'Change Unit's Questions/Requirements'.

Please describe what occurs now and what you wish to occur in the system.

Requested delivery date
-For our planning purposes, please share your ideal date for these changes to be delivered for your testing/review.
-For application changes, please allow at least 3-weeks for the modifications to be made. Our team will prioritize requests by program open dates and operational urgency. Where possible, we will use the requested delivery date to inform this process.
-For requests to have Units appear in a different round/session, please allow up to 3 business days for the modifications to be made.

Are any of the Unit's programs currently open for application for the fall, winter, and/or summer session?

Yes

No

Application closing date
-For our planning purposes, please enter the latest application closing date of any open program. In most cases, we will be unable to make adjustments to a Unit's application, if there are currently open application sessions. This is to ensure that all applicants to a particular session, respond to the same questions/requirements.

Upcoming cycle application opening date
-Please enter the earliest application opening date of the program(s) these changes will affect.

If you have supporting documents, after ticket submission, please forward your confirmation email to sgs.support@utoronto.ca and add the attachment(s) for our team's review.

Help Desk for SGS GradApp (Slate)

Please do not click submit.The payments selection in this form is for informational purposes only. Please send any payment issues directly to sgs.payments@utoronto.ca. Thank you!

Please do not click submit.

The payments selection in this form is for informational purposes only.

Please send any payment issues directly to sgs.payments@utoronto.ca.

Thank you!